Responsible play | Doubledown Casino
Responsible play at Doubledown Casino
Doubledown Casino is designed for social casino-style entertainment. DoubleDown Interactive LLC states that its games are not gambling and do not provide a way to win cash or prizes. Progress or success in these games is not an indication of how someone might perform in gambling.
DoubleDown Casino is intended for people aged 21 or over. DoubleDown Interactive LLC states that access to its wider social casino-style games is limited to people aged 18 or over.
doubledowncasinouk.com encourages you to keep play in balance with work, home life, other interests and personal spending. If playing no longer feels manageable, take a break and use the controls available through your device or DoubleDown Interactive LLC.
Signs that it may be time to pause
Consider changing your play habits or seeking help if gameplay:
- interferes with work, relationships or everyday responsibilities;
- replaces activities you previously enjoyed;
- is difficult to stop or limit;
- leads you to spend more than you can comfortably afford;
- causes you to hide the time or money involved;
- leaves you feeling distressed, regretful or less able to deal with other problems.
This list is a prompt for reflection, not a medical assessment. A qualified professional can help if you are worried about your wellbeing or someone else's.
Controls for time, notifications and access
Many phones and tablets include tools that show how long you spend in an app. Device settings can also silence game notifications, which may make it easier to step away.
You can consider the following options:
| What you want to change | Available action |
|---|---|
| Time spent playing | Review the screen-time or digital-wellbeing controls on your device |
| Game prompts | Turn off notifications in the relevant device, app or platform settings |
| Access to an app or website | Use device permissions or third-party blocking software |
| Purchases | Disable, restrict or require authentication for in-app purchases |
Third-party blocking products may be free or paid. DoubleDown Interactive LLC does not recommend a particular provider, so review a product's terms and controls before using it.
Spending controls
DoubleDown Interactive LLC describes its social casino-style games as free to play with optional in-app purchases. You can use Apple, Android, Amazon or relevant platform settings to restrict purchases or require approval before payment.
Choose a personal limit that fits your circumstances before buying virtual content. Stop purchasing if the amount is no longer comfortable. For temporary controls, use the device and platform options available to you rather than requesting a permanent account ban.
Permanent account exclusion
DoubleDown Interactive LLC allows a player to ask its Customer Service team to ban the player's game account. The operator states that it will action the request without asking for a reason and block access to the app.
This is a permanent step. DoubleDown Interactive LLC states that an account ban cannot be reversed, whether the player requested it or the operator imposed it. The operator may also take reasonable steps under its policies to ban later accounts when it can connect them to the same player.
Contact the support route provided by DoubleDown Interactive LLC if you want to request permanent exclusion from a game account. For a question about this page or doubledowncasinouk.com, email [email protected].
If you need urgent or specialist help
If gameplay is affecting your mental health, finances or daily life, consider speaking with a trusted person and a qualified health or support professional. If you or someone else may be in immediate danger or is thinking about self-harm, contact local emergency services or an appropriate crisis service now.