Contact Doubledown Casino support
Contact doubledowncasinouk.com
doubledowncasinouk.com is our Doubledown Casino website. If you have a question about a page, a link or information published on doubledowncasinouk.com, email us at [email protected].
Please include the page you were using and a clear description of the issue. Do not send us your password, full payment-card details or other information that is not needed to explain the problem.
doubledowncasinouk.com support cannot access a DoubleDown player account, review a purchase or change progress in a game. Those matters are handled by DoubleDown Interactive LLC through its own support service.
Choose the right support route
| What you need help with | Where to go |
|---|---|
| A page, link or information on doubledowncasinouk.com | Email [email protected] |
| A DoubleDown Casino account or sign-in | Use the DoubleDown Casino Help Center or the help option in the app |
| Gameplay, chips, rewards or a technical issue in a game | Use the operator's Help Center or in-app support |
| A purchase, subscription or payment made through a platform | Use DoubleDown support and, where relevant, the support route for the payment platform |
| Personal information held through doubledowncasinouk.com | Email [email protected] and read our privacy policy |
| Personal information connected with a DoubleDown account or game | Use the privacy or support route provided by DoubleDown Interactive LLC |
| Permanent exclusion from a DoubleDown game account | Contact DoubleDown Customer Service through its support service |
DoubleDown Help Center
The DoubleDown Casino Help Center includes guidance for player accounts and games. To send the operator a message through the Help Center, choose Submit a request.
You may be asked to sign in or create a Help Center account. New users can register with a name and email address, then follow the activation message and set a password. If you have contacted the team before but cannot sign in, use the password-request option shown beneath the sign-in control.
After signing in, you can find earlier requests by selecting your name and opening My activities. You can also continue a conversation by replying to an email already sent by the DoubleDown support team.
Support in the mobile app
From the app's settings, select NEED HELP to browse the support library. If the available articles do not answer your question, use the + control on a help page to open the contact options.
To read a ticket or a reply in the app, return to Settings, select NEED HELP, choose +, then open View Tickets. If the support team asks for a screenshot or video, attach it to an email reply or upload it through the Help Center.
Avoid switching between game accounts while waiting for an in-app reply. If several accounts are used on the same device, the Help Center may be the clearer route because the operator can reply to the email address attached to the request.
Privacy and responsible play
For a question about information handled through doubledowncasinouk.com, email [email protected]. Our privacy policy explains the scope of this website and how it differs from information managed by DoubleDown Interactive LLC.
DoubleDown Interactive LLC handles privacy requests involving its games, apps, player accounts, purchases and marketing records through the operator's own privacy and support channels.
The operator also accepts requests to ban a DoubleDown game account permanently. This action cannot be reversed under the operator's policy, so use the DoubleDown support service for that request. Our responsible gambling page explains the available play, spending and access controls.